Support
Need help with Sigvy: Money Planner? Use the contact form below. We usually reply within 1–2 business days.
It helps to include your phone model, iOS or Android version, and what you were trying to do. Please don’t send screenshots that show account numbers.
App FAQ
Where is my data stored?
Only on your phone, in the app’s local storage. There’s no account, no cloud sync and no Sigvy server, so we can’t see your data. See our privacy policy.
How do I back up or export my data?
CSV export is free: go to Settings → Data (CSV) → Export CSV files. The app creates CSV files (transactions, budget, debts, balance check-ins if you have any, and net worth) and opens your phone’s share sheet so you can save them to Files, iCloud Drive, Google Drive or email. The app doesn’t back up automatically, so export regularly if you want your own copy.
I’m switching phones. How do I move my data?
Export your CSV files for free on the old phone (see above) and save them somewhere you can reach from the new phone. Install the app on the new phone, restore Pro (below), then use Settings → Import a CSV file for each file. CSV import requires Pro. Your household name and plan start month aren’t in the CSV, so re-enter them in Settings. Your phone’s own backup or transfer tools may also carry the app’s data over, but that’s controlled by your device settings, not by the app.
How do I restore my Pro purchase?
Pro is a one-time purchase tied to your Apple ID or Google account. On a new phone or after reinstalling, sign in to the same store account, then tap Settings → Restore purchases (also on the Pro screen). This restores Pro only; it doesn’t restore your budget data, which lives on your device.
How do I delete my data?
Go to Settings → Sample data → “Clear sample data / start fresh”. This erases everything in the app on that phone and can’t be undone, so export first if you want a copy. Uninstalling the app also removes its data. We don’t hold a copy, so there’s nothing to delete on our side.
What’s free and what’s in Pro?
Free: the full budget, Quick Add, the dashboard, up to 3 debts, and CSV export/backup. Sigvy Pro (one-time $19.99, no subscription): up to 10 debts, net worth & FI tracking, and CSV import. Prices may vary by country and are shown in the store before you buy.
Does the app connect to my bank?
No. You enter amounts yourself. The app is US dollars only.
I want a refund for an in-app purchase.
In-app purchases are processed by Apple or Google, so refunds are requested through them: reportaproblem.apple.com for the App Store, or your Google Play order history for Google Play.
Is this financial advice?
No. It’s an organizing and planning tool. Debt-free dates, FI dates and other projections are estimates based on the numbers you enter.
Do you have spreadsheets too?
Yes. The SlateAndSum budget, debt payoff and net worth templates for Google Sheets and Excel are at www.slatesum.com, with their own support. The app’s CSV columns match those sheets.
Contact us
Questions about the app, Pro or your data? Send us a message.
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